Gray Line Tours

With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.

Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you're traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you'll either have a great experience or we'll make it right.

We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. As a traveler you have a lot to worry about, so go ahead and have the peace of mind that your sightseeing adventures are booked and ready for your arrival.

Once you've completed the booking process you will see an electronic, ready-to-print ticket on your screen. Not at a printer? No worries, we will also email you this voucher for your records and to print when you have access. You will need to print this voucher to redeem it for your tickets at your destination.

Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email or telephone. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. The contact information for our local expert will be listed on your trip voucher received at the time of booking.

We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact the local Gray Line office in your destination city. Contact information can be found on your electronic voucher. Please note that there are several tours that once booked, cannot be amended. For example, tours that include a hotel stay or rail tickets. Text on the tour page will indicate if the date and time cannot be changed once booked.

Most tours and services offered on www.grayline.com are fully refundable when canceled up to 24 hours prior to departure under Gray Line’s Easy Cancellation Policy. Easy Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email [email protected] to cancel your grayline.com reservation and we will gladly consider your request.

Similar to the cancellation policy, most tours and services offered on grayline.com can be easily rebooked for a future date with no fee up to 24 hours prior to departure under the Easy Cancellation Policy. Specific policies are noted on all other services that don't fall under the Easy Cancellation Policy in the description details. Email [email protected] to rebook your grayline.com reservation and our dedicated team will help you find a time that works for you.